OWNERSHIP AND RECORDS
The protection of your personal and private information is important to us. This Privacy Policy explains when we collect your information, why we collect your information and how we will use your information. TRAVEL MAKERS S.L. has its registered office at Calle Marques de Lema 13, bajo a, 28003, Madrid with CIF B86626595
THE LAW
We are headquartered in Spain and comply with the LOPDGDD (Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales), that is derived from the EU legislation, the EU Data Protection Directive 95/46/EC and the General Data Protection Regulation (GDPR). For the purpose of this policy, “Personal Data” and “Personal Information” are the same and refer to any information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly.
PRIVACY AND PROTECTION OF PERSONAL DATA
INFORMATION WE COLLECT
The type of information we collect from you depends on how you use our website. We may collect information about you from the following sources:
1.1 Information we receive from you.
We may collect personal information (such as your name, email address, telephone number, and other information) that you provide to us when you correspond with us.
1.2 Information we collect about you (COOKIES)
Users, by ticking the box, expressly and freely agree that their personal data is processed by the service provider to process the orders or any kind of request that is made by the user through any of the forms of contact that are available on the company's website.
Besides, when you visit our website, we may use cookies and other technologies to automatically collect the following information:
Technical information, including your IP address, your login information, browser type and version, details of any website which has referred you to our website, device identifier, location and time zone setting, browser plug-in types and versions, operating system and platform, page response times, and download errors.
Information about your visit, including the websites you visit before and after our website and products you viewed or searched for; and
Length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers) and methods used to browse away from the page.
If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit our website. Cookies allow us to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider), type of browser, operating system, domain name, and the details of any website which has referred you to our website. We use cookies to track and collect information about which parts of our website and newsletter (including links to other websites) are visited by you. This information does not identify an individual and is only used for the purpose of aggregating and analyzing information to improve our product offering and user experience, store what’s in your shopping basket and ensure our marketing is relevant.
Cookies also allow us to recognize your computer while you are on our website. This information is used to maintain the quality of our service and to provide tracking and statistics regarding the use of our website.
The types of cookies we use:
Strictly necessary cookies - These cookies are required for the website to run and cannot be switched off. Such cookies are only set in response to actions made by you such as language, currency, login session, privacy preferences. You can set your browser to block these cookies, but this might affect the way our site is working.
Analytics and Statistics cookies which recognize and count the number of users to our website and help us see how users move around our website. These cookies do not collect information that identifies a visitor. [Any information collected by these cookies is anonymous.] We only use such information to improve our website. This information helps us to find out how well the website is working and highlights where it can be improved.
Marketing and Retargeting cookies - These cookies are usually set by our marketing and advertising partners. They may be used by them to build a profile of your interest and later show you relevant ads. If you do not allow these cookies, you will not experience targeted ads for your interests.
Functional cookies - These cookies enable our website to offer additional functions and personal settings. They can be set by us or by third-party service providers that we have placed on our pages. If you do not allow these cookies, these or some of these services may not work properly.
HOW YOUR INFORMATION IS USED
Any of the information we collect from you may be used in one of the following ways:
To provide you with information about our products and services.
To process your payments and protect you against fraudulent transactions.
To provide you with products and services that you have purchased from us.
To improve your experience on our website.
To detect fraudulent or suspicious transactions.
To respond to requests or complaints.
Using your personal information in this way is necessary for us to perform our statutory and/or contractual obligations to you. It is also in our legitimate interests to process personal information using cookies and other technologies that we need to use to run our website, to provide you with the best possible customer experience online, and to develop, enhance, market and provide products and services to you.
DATA PROTECTION RIGHTS
Users may send a written communication to the registered address of info@zenhia.com or to the e-mail address indicated in the heading of this Legal Notice, including in both cases a photocopy of their ID or other similar identification documentation to request the exercise of the following rights:
These rights are very personal and will be exercised by the interested party, without limitations other than those provided by the applicable legislation. However, the legal representative of the interested user may act when the user is in a situation of incapacity or of being underage, that prevents the personal exercise of these rights. The exercise of their rights will be made effective by the controller of the File within ten days following the receipt of the request. If the Person in charge of the File considers that it is not appropriate to access the requested file, he or she will communicate it reasonably and within the period indicated in this section. In the cases where the cancellation of the data is possible, but its physical extinction is not due to technical reasons and because of the computer support used, we will block them in order to prevent their use, until they are completely deleted from the information systems.
ASSIGNMENT OF DATA
We inform you that we do not transfer any kind of information to any company.
CONSERVATION OF DATA
In accordance with the provisions of art. 13.2.a of the RGPD, a period is established whereby the personal data will be preserved. The following measures are set as criteria for the preservation of information: a) the personal data provided will be preserved as long as our contractual relationship is maintained. b) Once this relationship is completed, we are legally obliged to keep the connections made through the internet, email and voice phone calls or instant messaging with our website, for one year. Customer data: The period of preservation of personal data will vary depending on the service that the client contracts. In any case, it shall be the minimum necessary, and may be maintained up to: a) 4 years: Law on Infringements and Sanctions in the Social Order (obligations regarding affiliation, registration, wages, salary payments…); Articles 66 and the next General Taxation Law (accounting books ...); b) 6 years: Article 30 Commercial Code (accounting books, invoices ...) c) 10 years: Art. 25 Law on Prevention of Money Laundering and Terrorist Financing.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Such measures include, for example, limiting access to personal information only to employees and authorized service providers who need to know such information for the purposes described in this Privacy Notice, as well as other administrative, technical and physical safeguards, including firewalls and encryption measures.
While we endeavor to protect our systems, website, operations and information against unauthorized access, use, modification, and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be safe from intrusion by others, such as hackers.
In the unlikely event of a Data Breach, we will determine when we are required to report it in accordance with the Law to both you or the regulating body in the territory and will initiate our Data Breach response plan.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, please submit your request at info@zenhia.com
CLAIM TO THE CONTROL AUTHORITY
If you believe that there is a problem with the way we are handling your data, you can address your claims to the appropriate data protection authority, the Spanish Data Protection Agency being the one indicated in the case of Spain.
Agencia Española de Protección de Datos (www.agpd.es)
C/ Jorge Juan, 6 28001-Madrid
34 901 100 099 / +34 91 266 35 17