General conditions

TRAVEL MAKERS S.L. and it's subdomains website uses Cookies. Cookies are files sent to a browser by a web server to record user activities on a particular website. The first purpose of Cookies is the facilitate the user faster access to selected services. In addition, cookies customize the services offers the Web, facilitating and offering each user information that is of interest or that may be of interest, in view of the use that carried out services:

  • That you have read, understood, and includes it here.
  • That, when you are ready to hire a product or service, it has sufficient capacity for this.
  • hat it assumes all obligations arranged here.

1. General information about the Web site:

Pursuant to the provisions of article 10 of the law 34/2002, of July 11, of services of the society of information and electronic commerce, the following is the general information of the Web site:

  • Owner: TRAVEL MAKERS S.L. (hereinafter referred to by its trade name, “ZENHIA”)
  • Registered office: Calle Marques de Lema, 13 esc derecha bajo 1º C.P: 28003, Madrid (España)
  • V.A.T: B-86626595
  • E-mail: reservas@zenhia.com
  • Phone: +34 645693040
  • Registration data: Registro Mercantil de Madrid, tomo 30.638, folio 112, sección 8ª, hoja M-551365, inscripción 1ª.

2. Access to the website

Simple access to the website is free of charge except in relation to the cost of the connection through the telecommunications network supplied by the service provider contracted by the user.


3. Guidelines for the use of the Web site:

The user is obliged to use the website and all its contents and services in accordance with the law, morality, order public and these general conditions, not using them to conduct illegal activities or constituent of crime that threaten the rights of third parties or violate any laws of the applicable legal system.

The user undertakes:

  • Not to introduce or disseminate content or publicity of a racist, xenophobic, pornographic, of terrorism or violate human rights.
  • Do not introduce or spread the network data programs (viruses and harmful software) susceptible to cause damage to the computer systems of the access provider, its suppliers or third party users of the Internet.
  • Not to spread, transmit or make available to third parties any type of information, element or content which violates fundamental rights and public freedom recognized constitutionally and in international treaties.
  • Not to spread, transmit or make available to third parties any type of information, element or content that is illegal or unfair advertising.
  • Not to transmit unsolicited or unauthorised, promotional materials, "junk mail", "chain letters", "pyramids", or any other form of solicitation, except in those areas (such as commercial spaces) which have been exclusively designed for this purpose.
  • Not introduce or spread any information or false, ambiguous or inaccurate content in such a way that it misled as to the recipients of the information.
  • Not to impersonate other users using their registry keys to the services and/or contents of the Web site.
  • Not to spread, transmit or make available to third parties any type of information, element or content which involves a violation of intellectual and industrial property rights, patents, trademarks or copyright that correspond to the owners of the Web site or third-party.
  • Not to spread, transmit or make available to third parties any type of information, element or content which involves a violation of the secrecy of communications and personal data legislation. The user agrees to indemnify and hold to ZENHIA to any possible claim, fine, penalty or penalty that can be forced to endure as a result of a breach by the user of any of the above terms of use , reserves, moreover, ZENHIA the right to request compensation for damages that corresponds.

4. Content and services linked through the website:

The website can contain technical linking devices, directories and even search tools that allow users to access other websites and Internet portals (hereinafter "Linked sites"). In these cases, ZENHIA will only be responsible for the contents and services provided on the linked sites to the extent that it has effective knowledge of its illegality and has not disabled the link to them with due diligence. In the event that the user considers that there is a linked site with illegal or inappropriate content can inform about it to ZENHIA, unless in any case this communication entailing the obligation to remove the link to ZENHIA

In any case the existence of linked sites presuppose the formalisation of agreements between ZENHIA and the managers or owners, as well as either the recommendation or promotion of the linked sites or their content on the part of ZENHIA.

Unless otherwise expressly stated on the Web site, ZENHIA do not know the contents and services of the linked sites and, therefore, is not responsible for the damages to its unlawfulness, quality, obsoletness, unavailability, error e worthlessness may cause to the user or to any third.


5. intellectual and industrial property:

All contents of the Web site, understanding by these limitation texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound, content as well as its graphic design and source codes, are intellectual property of ZENHIA or third parties, unless they can be transferred to the user none of the exploitation rights recognized by the current legislation on intellectual property on them. Brands, trade names or distinctive signs posted on the Web site are the property of ZENHIA or any third party, unless you can understand ceded to the user any right over them. ZENHIA does not represent or maintains commercial agreements with the owners of the brands of the products marketed.


6. Right of withdrawal

The user must be convincingly before the book's accuracy and once purchase adequacy of data, since it is not possible to refund of the tickets purchased. Not being able to attend the show or a mistake to purchase tickets are not reasons that allow its return. Only entries may be nullified by potential incidents technical or operational, attributable to ZENHIA. In this sense, the user may not exercise the right of withdrawal or planned resolution in article 103 of law 3/2014, of 27 March, amending the consolidated text of the General Law for the defence of consumers and users and other complementary laws rates, approved by Royal Legislative Decree 1/2007, of 16 November, being excluded the exercise thereof.

However the above, when the amount of a purchase would have been loaded for fraudulent or improperly, using a payment card number, the authorisation holder may request cancellation of the charge to ZENHIA provided proving the prior presentation of reporting on these facts.

The return of the amount will be made by claim in writing, which must be accompanied (complaint) documents evidencing the loss or theft of the card with which payment was made.


7. Complaints, claims and requests for information.

Users can address their complaints, claims or requests for information to the service ZENHIA customer, using any of the following ways:

  • By sending a letter to service customer ZENHIA, Calle Marques de Lema, 13 esc derecha bajo 1º C.P: 28003, Madrid (España).
  • By sending an email to the address: reservas@zenhia.com.
  • Calling 645 69 30 40, Monday to Sunday (from 10:00 h to 20:00 h).
    ZENHIA will give response to complaints received in as soon as possible and in any event within a maximum period of one month since the submission of the claim.
    ZENHIA delivered to user identification key and a receipt in writing, by e-mail or SMS message, to make this record of your complaint or claim.
    ZENHIA has official leaves of complaint/claim/complaint, which the user can request the service ZENHIA customer.

8. Null and void of the clauses.

If any clause included in these general conditions is declared totally or partially invalid or unenforceable, such invalidity or unenforceability only affect such provision or part thereof that is void or ineffective, surviving the present General conditions on everything else, whereas such provision wholly or partly by not included.


9. Applicable law.

These terms and conditions shall be governed and interpreted in accordance with Spanish legislation.


10. Competent jurisdiction.

Any dispute between the user and ZENHIA, this may bring his action in the corresponding to the domicile of ZENHIA Spanish courts, or before the courts of the place where the user is domiciled.


11. Prevalence of the Spanish language version.

In case of discrepancies between these general conditions and the English of the same version or in different language versions, the version in Spanish shall prevail.


If you also wish you can access read our: Cookies policy